Starwood Hotels & Resorts is the parent company of 9 innovative lifestyle hotel brands - Sheraton, Westin, Four Points by Sheraton, W Hotels, The Luxury Collection, St. Regis, Le Meridien, Aloft and Element. With 1000 hotels in nearly 100 countries, Starwood has the most globally diverse portfolio in the lodging industry. Starwood operates 9 customer contact centers across the globe, including 4 in North America, which annually handle more than 15 million calls, 2 million emails and 100,000 chats from our loyalty program members and other guests.
Coaching and development are organizational priorities. New hires receive daily coaching until they meet prescribed minimum performance standards, and even after that they will receive coaching 2-3 times a week. Almost all of the senior leaders in our center began their careers in entry-level positions, highlighting our commitment to promoting from within. Our company values are Do the Right Thing, Go the Extra Step and Play as a Team, and all of our decisions at the corporate and local levels are made within the framework of these values.
“That each and every manager and team leader seems to genuinely care for the associates and that they are all personally invested in the success of every member of the team.”
“There is a genuine offering of positive reinforcement, rather than performance criticism.”
“I enjoyed participating in the Service Culture Training. I learned about the core values of our company and how to share them with our clients through our translations. ”
“I feel valued and appreciated. My opinion is solicited. The company truly cares about me and my career.”
“The people I work with. Managers appreciate our work and take time to help us improve in any area we need. They take time to consider suggestions we have.”
“The opportunities to move up and also the people I work with. I love my colleagues and the friendships I have created here. This is my home away from home.”
“The flexibility and the bonuses.”
“The atmosphere and uniqueness of the employees, as well as the many opportunities to earn advancement in the company and extra money.”